At LJ Living, we aim to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, our refund policy is designed to make the process simple and fair.
1. Returns & Eligibility
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Items can be returned if they are unused, undamaged, and in their original packaging.
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Products must be returned within a specific time frame from the date of delivery.
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Certain products, such as personalized or hygiene-related items, may not be eligible for return or refund.
2. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within a few business days.
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Shipping costs are generally non-refundable unless the return is due to a defective or incorrect product.
3. Damaged or Incorrect Items
If you receive an incorrect or damaged item, it must be reported immediately upon delivery. After verification, a replacement or refund will be issued as applicable.
4. Late or Missing Refunds
If your refund has not been received within the expected time frame, please check with your payment provider, as processing times may vary.
5. Policy Updates
We may update or modify this refund policy at any time. Any changes will be reflected on this page.